Introduction

Welcome to DOT Wallet! These terms and conditions outline the rules and regulations for the use of our financial application. By accessing or using DOT Wallet, you agree to comply with these terms and conditions. Please read them carefully before using our services.

User Registration

To use DOT Wallet, users are required to register an account. During the registration process, users must provide their name, phone number, and date of birth, and create a password. By submitting this information, users give us permission to store and process their data, even if the account is not successfully verified.

Once the registration process is complete, users cannot delete their accounts or the data provided during registration. It is important to ensure the security of your account by not sharing your password or other crucial information with anyone.

Financial Services

DOT Wallet provides various financial services, including money deposits, withdrawals, and loan requests. In order to access these services, every user must be connected to a merchant. Once a merchant ID/key is linked to a user's account, it cannot be removed.

Users should note that DOT Wallet and its merchants are not responsible for any transactions made by mistake or any loss incurred as a result. Transactions cannot be revised, and users should exercise caution when making financial decisions.

OTP Requests

For security purposes, there is a limit of 5 OTP (One-Time Password) requests per user. If this limit is reached, it will renew after 1 week. If a user requires an increase in the OTP limit, they can visit the merchant linked to their account. Please note that charges may apply depending on the circumstances.

Privacy and Security

DOT Wallet takes the privacy and security of user data seriously. We partner with trusted security companies to ensure the safety of your information and transactions. However, if someone else gains unauthorized access to your account or if your account is hacked, DOT Wallet and its merchants cannot be held responsible. It is crucial to keep your account secure by not sharing your phone number and password with anyone.

Loans and Repayments

Users can request loans through DOT Wallet, provided they are connected to a merchant. The loan request process involves contacting the merchant and obtaining permission. Interest rates for loans vary depending on the duration of the loan. Late payment fees will be charged if a borrower delays repayment beyond the scheduled due date.

Account Changes

Certain account details, such as name, phone number, email, gender, and date of birth, cannot be changed directly within DOT Wallet. Users must contact their merchant to make any changes to these account details. Please note that a fee may apply for these changes.

However, users can change their bank details, including account number and address, through the profile page of DOT Wallet. These changes can be made free of charge.

Support and Complaints

If you have any issues or complaints regarding the services provided by DOT Wallet, please contact our support team at support@dotwallet.in. We strive to address all concerns promptly and provide satisfactory resolutions.

Intellectual Property

The content and materials provided on DOT Wallet, including text, graphics, logos, and images, are protected by intellectual property laws. Users are not permitted to reproduce, distribute, or modify any of the content without prior written consent from DOT Wallet.

Limitation of Liability

DOT Wallet and its merchants are not liable for any damages or losses incurred by users as a result of using our services. Users are responsible for their financial decisions and should exercise caution when making transactions or requesting loans.

Changes to Terms and Conditions

DOT Wallet reserves the right to modify or update these terms and conditions at any time. Users will be notified of any changes through the DOT Wallet platform or via email. Continued use of DOT Wallet after the changes have been made constitutes acceptance of the modified terms and conditions.

Governing Law

These terms and conditions are governed by and construed under the laws of India. Any disputes arising from the use of DOT Wallet will be subject to the exclusive jurisdiction of the courts in India.

Please note that these terms and conditions are provided as general guidelines and may not cover every aspect of the DOT Wallet platform. For more detailed information, please refer to the official DOT Wallet website or contact our support team.